Help Desk - TrainEngineerHats.com
Answers to frequently asked questions.
Your username is your email address. If you have forgotten your password, just click here and we will send a link to your registered email address which will allow you to reset your password and regain access to our websites.
We use your contact information to authorize your credit card transaction, to know where and to whom your purchase(s) need to be shipped, and to contact you regarding your purchase if needed. We will never contact you by phone. Your phone number is needed because it is usually required by the shipping company (USPS, UPS, FedEx, etc.).
If you are a registered customer and you opted to join our e-mail list, your e-mail address will be used (only by us) to send you e-mail notifications of new features and special offers from our company.
Questions and Answers about Coupon Codes
Register as a new customer and use coupon code Welcome20 to get 20% off of your first order!
You must enter the code into your shopping cart page (once you have something in your cart) where it says Use Coupon Code. Click on Use Coupon Code and then enter the code. Note: The coupon code is not case sensitive.
Please note that you have to be logged in for the coupon to work.
If you don’t use your New Customer Registration coupon code on your first order, don’t worry, it is yours to keep until you wish to use it. Use it on your next order, or save it for a larger purchase you plan on making later.
Yes! Your coupon code(s) will work on sale items and quantity discounted items, and you can even take advantage of the free shipping if your final subtotal is enough to meet the current free shipping threshold advertised at the top of the page.
Yes, you can use more than one coupon code per your order. On your Shopping Cart page, click on Use Coupon Code, then type your coupon code into the blank, then click Apply Coupon. Repeat the procedure for each coupon you have.
You must be one of our Registered Customers to use any coupon codes you might have. You must be logged into the website for the coupon codes to work. Coupon codes will not work if you are checking out as a Guest.
Other Questions and Answers
Please check your e-mail program's junk e-mail or spam folder, and then we recommend setting your e-mail options to allow e-mail from our website. If you've waited at least 10 minutes and you still have not received the e-mail, please click here to contact us using the e-mail address associated with your order and we will help you resolve the issue.
If you are a registered customer, you can view your order history, which is a list of your previous orders, by visiting your My Account page (for which there is also a link at the top of each web page).
At this time, we do not have a way for Guest customers (customers without a registered account) to view their previous orders. Guest customers, please save your order confirmation emails for your records.
All orders ship out by the next business day. For example... if you place your order on Monday, your package will ship out on Tuesday. If you place your order on Friday, your order will ship out on the upcoming Monday. If you place your order on a Sunday, and Monday happens to be a holiday, then your order will ship out on Tuesday.
See our Shipping Information page for more details.
To inquire about a specific product, please navigate to the product page for that specific item and use the Questions? link/tab which is located directly underneath its product description.